Support was good, maybe a little too much detail sometimes
I've been using WFHI's support and communication services for a while now, and overall, the experience has been pretty good. The support team is generally helpful and explains things clearly, which really matters when you’re managing remote software that can get a bit technical at times. Sometimes, though, it feels like they go into a lot of detail, maybe more than necessary, and it can get a bit overwhelming. But if you're someone like me who likes to understand everything fully, that extra explanation actually ended up being useful after all. I've called them a few times with questions about the dialer and database features, and every time they patiently walked me through the steps, even if I had to hear some parts repeated. The sign-up and payment processes were also well explained over the phone, so I didn't get stuck on any confusing parts. I think I'd definitely reach out again if I needed help because the people on the line are consistently polite and knowledgeable. Even though the communication can be a bit wordy at times, it circles back nicely to ensure you’ve got what you need before ending the call. On balance, their approach to explaining things helped me feel more confident using the software. I'd say it's worth using their support again if necessary because it does really get the job done.