Support was good but with minor delay, will do again
The telephonic support experience matched most of what I expected. When I had queries about using the dialer and updating the database, the team was helpful and polite. They gave clear answers and were patient when I needed more explanation. However, sometimes I had to wait a little longer than I anticipated for callbacks or email replies. This slight delay didn't disrupt my workflow much but was a small inconvenience. Despite this, the communication overall was effective, and the assistance helped me understand the software better. The invoicing and payment process was straightforward and transparent, which added to my positive experience. While the support wasn’t flawless, I felt confident enough to continue using the service and would be willing to engage with them again in the future. Their readiness to help and generally good communication met my expectations well enough to recommend trying WFHI software and training.