Support was good but took a while to really kick in
At first, I found support a bit slow to get going when I needed help with the dialer setup and understanding some database features. It took a couple of calls and a fair amount of waiting before I felt like I really started to get consistent answers. However, once I got past that initial phase, the team became noticeably more responsive and helpful. They explained things clearly over the phone, and it was easier to follow their instructions after the first few interactions. The automatic updates rolled out smoothly without causing any trouble, which was a relief, and invoices and payments processed without any hassles. It wasn’t an immediate smooth ride, but there was definitely a turning point when everything clicked, and then I could work more confidently using the software. Overall, support is decent, just plan for a bit of a learning curve before everything falls into place fully. I appreciate the effort on their side and expect my experience to improve as I become more familiar with the tools.