Support was good but the waiting time felt a bit long
Reflecting back on my experience with WFHI’s telephonic support, I generally found them helpful and patient, though there was an occasional repeated explanation of basic steps which I found a little tiring. The waiting time between calls or callbacks was also longer than I would have liked, which created some minor frustration especially when working to tight schedules. However, once connected, the staff clearly understood my questions and gave thorough answers. The software itself continued to update automatically, reducing the number of issues needing support overall, which definitely lessened stress. The sign-up and payment process felt straightforward and transparent and that also contributed positively to my overall impression. I wouldn’t say this experience spoiled the use of the product at all, but the one part related to wait times is still quite memorable, so I hope it can be improved to make things faster going forward in similar situations.