Support was good but sometimes a bit slow to respond
I’ll tell you honestly, the support I got from WFHI was mostly pretty decent. They were patient and answered my questions clearly when I called about the dialer features or needed help navigating the database system. What I really liked was how the people on the phone seemed willing to really listen instead of just giving quick standard replies. That made things less frustrating for me. However, there were moments when I had to wait a bit long before they picked up or got back to me, which felt annoying especially when I was in the middle of sorting out some workflow issues. The automatic updates also sometimes changed things that weren’t clearly explained until I contacted support, so I had to wait before I could fully understand what was going on. Still, the billing and invoicing process was pretty straightforward, which helped balance it out. Overall, I think they do a good job with support communication, but the only downside is that response time could be improved slightly. Otherwise, I’d say they made my experience smoother and felt genuinely helpful most of the time.