Support was good but setup help could be better
I've been using the software and training platform for a while now, and the support experience has been generally positive. When I first started, there was quite a bit of setup involved to get everything configured just right. The initial support calls helped get me through that early stage, but after that, much of the ongoing usage has felt pretty straightforward and required less frequent interaction with the team. I think what was missing, in my opinion, was a bit more proactive guidance during the early days so that things would feel truly plugged in and aligned with how I wanted to work. The support has always been available when I’ve needed it, which is reassuring, but a little extra help upfront would have saved some back-and-forth time. Still, I appreciate the calm, steady availability of the team, and it’s comforting to know that if I need anything, I can reach out easily. Reflecting on this, the main gap was really in the early setup phase rather than ongoing communication. I’d say the support overall worked fine, but that extra initial push was missing for me.