Support was good but setup didn’t quite get off the ground fast enough
I found the support from WFHI quite warm and helpful overall, but the time it took to really get going was a bit longer than I would have liked. At first, I reached out with some questions about the dialer and database features. The responses were patient and informative, which helped me, though it felt like I had to follow up a couple times to get full clarity. It wasn’t a problem with the people I spoke to, more just the way the information was spread out and sometimes incomplete during onboarding. If I were telling a friend, I’d say it was a solid system but with a learning curve that made the initial start-up phase stretch out longer than expected. Having said that, once things were set up, the software ran quite well and made daily workflow smoother. It’s not perfect, but they do try to be supportive.