Support was good but ongoing guidance could improve
The initial setup process was fairly straightforward and mostly one-off, which I appreciated because it allowed me to get started without too much delay. However, I found that once past onboarding, the ongoing support for adapting the software to evolving needs wasn’t as proactive as it could be. Telephonic support was available and generally helpful, but I would have liked a bit more frequent follow-up or check-ins to ensure smooth continued use. The software itself updated automatically which minimized downtime, but sometimes it felt like I had to figure out some changes on my own rather than receiving clear communication. Overall, the balance between one-time setup and ongoing assistance met my basic needs, though a slightly more continuous support model could make the experience better. I see the value and would consider continuing, just hoping for some incremental improvements in follow-up support.