Support was good but not quite what I was used to
When I first started using the WFHI software, I expected the support to be very similar to what I experienced with other remote workflow tools. The telephonic support was accessible and friendly, which matched my expectations well. However, the way queries around database updates were handled felt different. Instead of a direct solution, I was given suggestions to refer back to training materials more often than I anticipated. This was a bit frustrating, as I had hoped for quicker, more precise answers. On the other hand, the priority assistance did speed up responses compared to prior services. The invoicing and payment confirmation steps were streamlined and efficient, better than what I was previously used to, which made that part simpler. Overall, the support experience had a few gaps when compared to my past tools, but it also introduced some improvements. It took some time to adjust to the different style of communication, but I ultimately found the system workable and more responsive for billing-related queries than before.