Support was good but not quite what i expected
When I first started using the WFHI software, I expected support to be somewhat similar to experiences I had with other remote workflow platforms, but it was a bit different. The telephonic support team was quite friendly and tried to help with the calling tools and database usage questions I had. However, the wait times to reach a person were longer than I anticipated and the answers were helpful but sometimes generic and not always tuned to the specifics of my workflow. The automatic updates caused a couple of hiccups where I had to relearn minor functionality which made me call support more often than expected. Still, compared to previous tools I've used, their priority assistance process was clearer and faster once you got through, which felt like a plus. The sign-up, invoicing, and payment process was smooth so at least there was no issue there. Overall I feel the support is good but I wish they could reduce wait times and offer more customized help to make daily use easier. It's a solid step up in some ways, but not perfect yet in others.