4 out of 54 of 5Verified customerSupport and communication
Support was good but not instant magic
I expected quick and efficient help when I called support since the onboarding mentioned telephonic assistance was a priority. The team was polite and helpful, which was nice, but there was a moment where I had to wait on hold longer than I thought. Once connected, the explanations were clear and they helped me navigate the database features better. So, the moment it didn’t click right away was the wait time, but the way they handled everything once we got on the call made me feel confident that the support is there when needed. It’s definitely a step up from what I’d imagined initially but there’s room to be quicker.