Support was good, but not flawless
Having used several systems before switching to WFHI, the level of support and communication was noticeably better. Their telephonic support felt more accessible and generally quicker to respond than what I experienced earlier. The priority assistance feature showed promise, especially when I encountered issues during the dialer setup. Although they usually resolved my queries efficiently, once or twice the help provided felt a bit generic and not fully tuned to the specific problem. Still, the onboarding flow explained procedures clearly, making it easier than past software I used. That said, the occasional lag in response times reminded me that while this service is solid, it isn't perfect. Overall, I’d say their communication approach is a step up, but there’s room for refinement in how personalized the support gets. The automatic updates worked well, keeping the software reliable without me having to intervene, which was a relief versus some older services where manual updates were a hassle. In summary, WFHI’s support meets most of my expectations and compares favorably with previous experiences, but a more attentive follow-up would be appreciated when problems are complex.