5 out of 55 of 5Verified customerSupport and communication
Support was good but needed to figure some stuff out
I was generally happy with the communication and assistance offered during onboarding. The telephonic support was available and mostly helpful, but at times I found myself trying to work out some of the features on my own, especially around using the database and the calling dialer effectively. While the automatic updates smoothly improved experience, they also introduced some minor changes I had to get familiar with without much guidance. So there was that downside. Still, the sign-up and payment process was clear. I guess the mix of direct help and self-exploration is a balance; I felt supported but also needed to be proactive to fully understand the tools.