Support was good but missing pro-active follow-ups
I found the telephonic support quite responsive and it generally met my expectations before signing up. Whenever I raised queries about software usage or updates, the support team was patient and clearly explained the solutions. The training also helped reduce my dependency on the helpline over time. What was missing, however, was any proactive communication from their side about new features or scheduled maintenance. I expected at least occasional calls or emails with updates or tips based on my usage, but that did not happen. While the support was there when I called, the lack of anticipatory guidance left me wanting a more engaging communication approach. Nevertheless, I was satisfied overall as the responses themselves were timely and useful. So, the support matched my prior expectations in terms of reactive help but not in proactive outreach which could improve the remote workflow experience.