Support was good but missing one key thing
I found the support and communication with WFHI generally reliable when I was getting started. The onboarding flow explained most aspects clearly, and the training modules helped build some foundational understanding of the software’s capabilities. However, the time it took me to move from signing up to fully using the calling tools was longer than anticipated. This was partly because some contextual details about how to best utilize certain features like the dialer and managing the database were left to figure out on my own. While the telephonic support team was responsive when I reached out, there wasn’t a proactive follow-up that might have sped things along. Automatic updates did simplify keeping the software current, which was convenient. Also, the invoicing and payment procedures were straightforward overall. But I would have liked if they had included a more hands-on start-up walkthrough or a detailed checklist early on. Apart from this gap, everything else was very functional and easy to troubleshoot when needed.