Support was good but missing clear next steps
At first, I expected the support team to guide me through the onboarding in a very step-by-step fashion, almost like a manual with checkpoints. In reality, while the communication was helpful, it was more conversational and less structured than I anticipated. For example, when I asked about how the dialer would integrate with my existing database, the explanation was thorough but felt like jumping around topics rather than following a sequence that built on what I already understood. Compared to other software trainings I've experienced, I felt there could have been a more logical progression laid out upfront to avoid backtracking. On the bright side, the telephonic support was responsive whenever I had questions, and I never felt left hanging on the phone which was important to me. The invoicing and payment process happened smoothly after signing up, which eased my mind about dealing with possible billing issues later. What might have improved my experience was a clear roadmap of onboarding stages from start to finish, especially touching on automatic updates and how to handle them without interrupting my work. Still, the overall flow was positive and I was able to manage the daily workflow with the calling tools and software interface reasonably well. The training material helped me grasp the features, although I wish it followed a checklist format to match my expectations better.