Support was good but missing a certain follow-up touch
Hey, I just wanted to say that the support and communication overall were pretty decent when I needed help. The telephonic assistance was friendly and they clearly knew what they were talking about, which I really appreciated because sometimes these tech things can get overwhelming. The way they explained things helped me sort out some issues with the dialing tools and the database setup more quickly than I expected. However, I did feel that after a problem was resolved, there wasn’t much follow-up or check-in, which would have been nice just to know if everything was still running smoothly on their end too. It’s not a big deal but adds a personal touch that makes you feel less alone in the process. That said, my experience with the onboarding and automatic updates was okay; it would have been better with a bit more proactive guidance in some areas. I’m probably going to use their support again simply because it was easy to reach out and not overly complicated, but I hope next time they remember to check back in after the call. That little extra step would definitely improve the overall vibe and trust.