Support was good but missed some proactive check-ins
I was initially worried I'd need frequent assistance just to get started, because the onboarding seemed complex at first glance. I expected to call support multiple times during the first week, but actually, their telephonic help was quite responsive and clear whenever I reached out. That was a relief. Compared to other software I've tried, WFHI's team communicated well, answering questions without long waits. However, I was missing some proactive follow-up after resolving my initial issues; I felt a quick check-in call or message would have helped prevent later small hiccups. Still, the support was definitely better than I expected, just not as comprehensive in ongoing guidance. So next time, I might not prepare to need as much help, but I wouldn't mind a little more from them on follow-up support. It balanced out in the end.