Support was good but missed some logic
The support and communication during setup were overall helpful and patient, which I appreciated a lot given the complexity of the software. However, some steps felt out of order or poorly planned, leading to confusion during the initial days. For example, I was sometimes asked to complete certain training modules before having access to the necessary features in the software, which caused delays. Also, the dialer setup instructions could have been clearer had they been provided in a more logical sequence. On the positive side, once I managed to get past the early hurdles, the telephonic support team was quick to respond and guide me through updates or technical issues. I feel that with a bit more streamlining in the process flow, the experience would have been smoother. Thus, while overall positive, the missing logical step planning kept me from rating it a full five stars.