5 out of 55 of 5Verified purchaseSupport and communication
Support was good but missed proactive updates
Before starting, I expected support to be proactive in updates about software changes or new features, but it turned out to be mostly reactive. When I had questions or issues, support responded well and provided useful clarifications, matching what I expected. However, I anticipated more frequent communication to prepare for updates or changes, which was missing. Overall, the support met expectations for responsiveness during direct contact but lacked in proactive anticipation that would have helped avoid some confusion. A bit more active outreach would make the experience even better for me.