Support was good but missed a bit of proactive follow-up
Compared to the other platforms I've used, the support and communication from WFHI have felt reassuring but not outstanding. The team was responsive when I reached out, and the telephonic support actually resolved technical questions about the dialer setup fairly efficiently. However, I noticed that they didn't check in proactively after the initial contact, which was different from what I'd experienced elsewhere where regular updates kept me more at ease about progress. On the plus side, the communication style was calm and patient, and I appreciated how the representatives didn't rush through explanations. The training also provided a baseline that helped minimize confusion, so much of my interaction was fairly straightforward. Still, I think a bit more follow-up or automated notifications could enhance the experience so you don't have to wonder about the status between calls. Overall, though, this support setup feels reliable enough for me to continue adapting to their tools, even if it's slightly understated compared to the more assertive support models I was used to previously.