Support was good but lacked some proactive updates
The telephonic support matched much of what I expected; they were responsive and polite, and able to assist me with issues regarding the dialer and database features. When I called about a confusing update that affected some workflow functions, they walked me through the changes clearly. However, I did expect to receive more proactive communications before major updates, so I could have prepared better and avoided some disruption. The invoicing process was straightforward and well explained when I raised questions. While the support was helpful once contacted, I found that waiting for assistance on some occasions was longer than I anticipated. This slightly diminished my overall experience, as I value timely help. Still, the quality of the support was good and consistent with advertised services. Missing that proactive heads-up about software changes was the only real drawback to the service.