support was good but I’m not sure I’ll need them again anytime soon
So I reached out to support a couple of times after I signed up and started using their software. The first time it was about understanding how to use the dialer effectively, and the agent was really patient and explained things clearly. That helped a lot. Then later when I had an issue with syncing the database, it took longer than I expected for them to resolve it, and they had to escalate the ticket. That part was a bit frustrating because I wasn’t sure if my issue was actually being looked at as quickly as I hoped. Calls were returned and emails answered, so the communication definitely met my expectations. Still, I was hoping for a quicker fix overall. The invoicing and payment process was smooth though, which made the initial setup easier to handle. So while the support was mostly helpful and responsive, the delays made me think I might want to figure out more on my own if similar issues come up. I guess if bigger problems appear I might reach out again, but for now, I feel like I can manage without too much need for assistance. Overall, good support but a bit mixed experience in the end.