Support was good but i had to figure a lot out myself
Using the telephonic support was generally a good experience because the people on the other end were friendly and patient. They helped me with some of the basics like software access and the invoicing process which was useful. However, I noticed that for some issues, especially related to the database feature and automatic updates, the solutions weren’t always straightforward, and often I found myself searching through help docs or waiting for callbacks. This sometimes slowed my workflow during busy days. At the same time, the sign-up and payment process was pretty smooth, and overall I think the balance between available support and independent problem solving is okay. I appreciate that priority assistance is there if you really need it, but in practice, I needed to do a fair bit of learning on my own. So, the support side was a mixed bag: good when it worked but partially reliant on figuring things out solo. It’s an honest balance that might work differently depending on how much help someone expects.