Support was good but I figured out a lot myself
I generally found the support team to be helpful and responsive, which made the experience positive. When I faced some issues with the dialer feature, the telephonic support clarified many things quickly and patiently, answering the questions I had. However, a small reservation I have is that sometimes I needed to troubleshoot or figure out certain functionalities on my own before reaching out. Particularly during the onboarding flow and database setup, some instructions felt a little brief, so I had to spend time experimenting before things clicked fully. I appreciate that the updates happen automatically and keep the software current, which reduces the manual tasks. Overall, the support was definitely a good safety net, but I would have preferred more comprehensive initial guidance so I didn't feel I had to work so much independently. Balancing the good assistance with the expectation of self-work is my main takeaway.