Support was good but I ended up troubleshooting mostly on my own
I found the telephonic support provided by WFHI generally responsive and courteous when I reached out with questions. However, much of the time I found myself having to resolve issues independently because communication was sometimes slow and I did not always get detailed guidance. The automatic update feature was convenient, but it took trial and error on my part to understand the effects on workflows. Although I appreciate the priority assistance option, I wished the support team offered more proactive communication during critical steps such as payment processing and invoicing. The sign-up and onboarding process were mostly smooth but I encountered a couple of confusing moments when trying to configure the dialing tools and the database. Overall, the service is quite good but it would be more helpful if the documentation or support took a bit more ownership of guiding through non-trivial situations. I do recognize that some of the documentation is clear, which helped me learn fast. I feel the support experience was solid but could improve in anticipation of challenges, rather than just reacting after I called in. This small gap was the only part that stood out but otherwise I would consider it a positive interaction.