Support was good but I ended up piecing a lot together myself
Reflecting on my time with WFHI so far, I appreciate their telephonic support team’s friendly approach and quick replies, but honestly, a lot of the nuances about using the database and dialer technology weren't clearly explained in training. I often had to experiment or search external forums because some parts of the workflow training glossed over advanced functions. Automatic updates usually improved the platform, but sometimes they changed interface elements without much notice, so I’d be briefly disoriented or needed to relearn things. Sign-up and payment were fine, with invoices coming on time and no surprises there. While the support was friendly, I think their knowledge base needs more detailed guides to reduce the trial-and-error users might face. After several weeks, I can navigate well, but it took me a while to get comfortable, and I’d have appreciated deeper resources provided upfront. Still, overall, I’m pleased but would have liked a more robust, proactive support framework rather than having to self-solve so much.