Support was good but had some minor issues compared to what I expected
When I signed up for the service, I expected that the support and communication would be very prompt and highly responsive, as this was something I really wanted to feel confident about. Throughout the onboarding and training phase, I contacted telephonic support a few times, and they were generally helpful and patient with my queries. They explained things clearly, which helped me understand how to use the calling tools and database features better. However, there were moments when I felt the wait time for responses could have been shorter. It wasn't a big deal, but just enough to make me slightly hesitant at times. Also, the priority assistance was available as promised, which reassured me somewhat. By the end of the process, I felt capable to handle the software on my own, partly because the communication was thorough. Yet, I would have liked a bit more proactivity or faster callbacks, so I wouldn’t have had to follow up repeatedly. Still, comparing to what I expected initially, I can say the experience was mostly reassuring and helped me gain confidence in managing remote workflows.