Support was good, but finding info took longer than expected
Looking back, I found the telephonic support quite friendly and generally helpful, but it wasn’t always easy to quickly locate the exact information or answers I needed. The training and onboarding information were detailed, but sometimes navigating between the database features and call tools made things a bit confusing. It sometimes took longer than I’d hoped to find guidance on specific functionalities or invoicing concerns. On the positive side, once I connected with support over the phone, they were patient and informative, patiently walking me through updates or payment steps. So while the time taken to find help was longer than ideal, when contact was made, it was clear and useful enough to keep me confident in the software’s capabilities after all.