Support was good but felt a bit repetitive at times
Overall, I found the support to be effective enough, although there were moments when I felt some repetition in responses. Whenever I reached out for help, the telephonic support team was polite and attempts were made to resolve my queries, which I appreciated. Sometimes, however, I had to explain my situation more than once or wait on hold longer than I would've liked, which affected the experience slightly. The training component was straightforward, and the onboarding flow was smooth, so initial hiccups were minimal there. The billing process was explained well during support calls, even though I occasionally needed to revisit the same points. On the positive side, the database feature and automatic updates tended to work seamlessly, and these technical aspects didn’t require frequent support requests. The dialer operated reliably without causing disruption during calls. Despite the minor delays in communication or repeated explanations, I think the team made an earnest effort to assist, which balanced out these frustrations. I would rate the support service as good overall but believe there’s some room for improvement in efficiency and reducing waiting time.