Support Was Good, But Could Be More Patient
My experience with their support and communication was mostly positive compared to other platforms I've tried before. What stood out was how clearly they explained the billing cycles and payment methods over telephone, which helped me feel more in control of managing the invoices. The onboarding flow was detailed yet not overwhelming, which I appreciated as it allowed me to get started without confusion. Their knowledge of the software’s calling tools and database integration came across as well-practiced and genuine. However, at times, the representatives seemed a bit rushed or impatient when I asked detailed, repetitive questions about automatic updates and how they affect my current subscriptions. While the support was generally responsive and polite, that slight impatience sometimes made me hesitate before calling back for further assistance. Despite that, the sign-up and invoicing process itself was smooth with minimal hassle, enhancing my overall impression. The dialer function worked consistently throughout my week of usage, complementing the support quality by being reliable. Given my experience with other service providers, this was a step up, but addressing the patience aspect could make the communication even better. I would recommend their offerings to others looking for software and training, keeping in mind that support is there but might vary in tone occasionally.