support was good but a few things felt kinda missing compared to before
Hey, so I’ve been using some other remote workflow tools before and jumping into WFHI support was mostly a good experience but there were a few things I felt could be better. The telephonic support was reachable and they answered my questions pretty quickly, often faster than the last service I used. However, I did miss a little more proactive guidance or some follow-up after the calls to check on progress. It felt a bit like once the problem was solved, that was it, and I didn't really get additional tips or advice that sometimes made a difference before. The database features seemed solid and the automatic updates helped keep everything current, but I still had to ask basic questions that made me think there wasn’t a detailed knowledge base to consult first. Signing up and payment processes were simpler than what I’m used to, so thumbs up there. Overall, the support team is definitely helpful, and I found the dialer nice to use, just wished they nudged users more to explore features beyond the initial fixes.