Support was good but a bit slow sometimes
Over time, I noticed that the support helpline was quite consistent in its responses, although it could drag a little when stress piled up during busy days. Initially, I had this idea that immediate answers would just be a call away, but realistically, the wait for getting on the phone wasn’t always short. Yet, once I got through, the team was pretty helpful at explaining the tricky parts or walking through the more confusing bits of the software and dialer. I felt that what stood out the most was the support's willingness to keep checking back on the issues after the initial calls, which was reassuring. Day to day, the whole system worked well enough, but sometimes I wished for a quicker turnaround on really urgent queries. So while there were some delays here and there, the overall quality of support, especially the follow-up, made a positive difference in how I viewed the service as a whole.