Support was good at one point, but not sure if I'll call again
The telephonic support service of WFHI showed me that they could be helpful, but I do have a reservation. When I needed advice on using the dialer in combination with the database feature, the team was patient and explained things clearly, which was a positive experience. However, at other times, such as when I called about sign-up and invoicing issues, the responses were slower, and I waited longer on the line than I expected. That variation made me unsure about how dependable they would be if I faced problems again. I appreciate that once on the call, they seemed knowledgeable and calm, yet the inconsistency in wait times is a concern I can't overlook fully. So, while I’m grateful for the support that worked well, I remain a bit cautious about needing their help in the future. The training and software itself felt consistent, but the communication aspect left me somewhat undecided.