Support was good at fixing log-in, less so elsewhere
I ran into a frustrating problem when I couldn’t get logged into the dialer one morning, which made my day start off rather poorly. However, once I contacted support, they were quick to walk me through steps to regain access, and that particular fix worked well. Beyond that, when I faced issues with the database syncing feature later in the week, the support interaction seemed slower and less clear, leaving me unsure if my problem was truly resolved. I guess this kind of mixed experience makes me uncertain about the overall reliability of support for more complex issues. The automatic updates did roll out without a hitch, which was a nice relief. Payment and invoicing ran smoothly too, thankfully. So while they got the immediate log-in problem handled efficiently, other technical snags needed more patience. I suppose the support is better suited for straightforward fixes than intricate details, which caught me off guard.