Support was good and made me feel confident enough to continue
My experience with the telephonic support was generally positive, although it wasn’t perfect. At first, I had a few doubts about setting up the database and using the dialer efficiently, and reaching support took a little more time than I had hoped. When I finally got through, the person on the line was polite and tried to clarify things step by step. Sometimes the explanations were a bit slow, but I suppose that was needed to avoid any confusion. By the end, I definitely felt more confident using the software and trusting the ongoing automatic updates wouldn’t mess things up. The support helped me feel comfortable enough to carry on without much worry. So if I were to tell a friend, I’d say the communication was quite helpful even if initially it wasn’t lightning fast, and in the end, that made a real difference in how I view the product and my ability to use it.