Support was generally quick, but waiting was still there
I found the telephonic support and communication mostly helpful and fairly timely. When I called, usually the wait times weren’t too long, which I appreciated because I needed some urgent clarifications on the dialer settings and database functionalities. The representatives tended to be patient and talked me through the steps with clear instructions. I did notice that there were moments where I had to repeat myself or explain the same issue twice, especially when transferred between teams, which was a little frustrating. Another minor downside was that some of the follow-up calls or emails took a bit longer than expected, extending the overall resolution time. Still, the overall level of assistance was better than I anticipated, given how complex some parts of the software can be. The training materials helped reduce the volume of calls, so there was less need for repeated explanations. If I had to summarize, the support works, but there’s room for trimming wait and hold times further. My one reservation is that the communication could be more streamlined to prevent the feeling of repeat explanations. Otherwise, I would rate the experience quite positively.