4 out of 54 of 5Verified customerSupport and communication
Support was generally quick but lacked some thoroughness
I expected the support team to be immediately responsive and fully aware of all features during my interactions, but the reality was a bit different. They typically replied quickly to my queries, which was a relief compared to other services I've used. However, on some occasions, their responses seemed a bit generic and didn't fully address the technical nuance I was asking about. While I appreciated their timeliness, I felt the depth of knowledge could be improved to better assist users navigating complex issues. The telephonic support was accessible, but occasionally I needed to explain the same problem multiple times before getting a satisfactory answer.