Support was generally okay but communication lagged
I went into this with the hope that support would be much more responsive and clear, but unfortunately, it wasn’t quite what I expected. The one part I appreciated was the helpfulness of the telephonic assistance; whenever I managed to get through, the representatives were patient and tried to assist. That said, there were long waits on the line which made the process frustrating overall. The instructions given often felt vague or scattered, leading me to repeat some questions to understand fully. This mismatch between expectation and reality was disappointing, especially as I believed the onboarding and updates would be more seamless. Invoicing and payment were straightforward though, so at least that part matched what I thought it might be like. The software itself had potential, but the communication around it fell short of what I had hoped for at sign-up and during training.