Support was generally helpful, though I wished they were a bit more proactive
Overall, the support and communication provided were quite good, but I did find myself having to figure out some parts on my own. The telephonic support team was clear and polite, and they usually answered any direct questions thoroughly. However, I sometimes felt that initial information or guidance could have been given better during the onboarding, which would have saved time later. The dialer and calling tools worked well enough, but occasionally I ran into interface updates I wasn’t warned about in advance. This required me to spend extra time learning what had changed, which could have been avoided with a bit more proactive communication. The database feature was reliable, but when issues arose, the support was quick to respond though not always in the first call. Payment and invoicing processes were straightforward, and invoices arrived as expected without confusion. While the overall experience was positive, a small reservation would be that a bit more detailed upfront communication about updates and features would have made the whole thing smoother. Still, I appreciated how accessible the support team was once I reached out, and that was a definite plus in making the process manageable.