Support was generally helpful but sequence could be improved
The WFHI telephonic support team provided mostly helpful guidance during my initial days using the software. Their knowledge about the automated updates and database functions was impressive, and they answered my queries with patience. However, I found the order in which they introduced solutions occasionally lacking. Sometimes the support steps suggested were out of sync with what I was trying to solve, meaning I had to re-explain or ask for clarification multiple times. For example, during a call related to the dialer tool issues, the support agent initially walked me through invoice and payment questions which were unrelated at that moment. On the other hand, the priority assistance feature was good as it made sure I was escalated to someone more experienced when the first responses didn’t resolve my problem. So while the support overall was efficient and polite, the process felt a little disjointed at times. That said, the onboarding flow and the training materials provided did reduce my need to rely heavily on telephonic support, which was a positive aspect.