support was generally helpful but lacked proactive updates
I found the telephonic support to be helpful whenever I reached out for assistance, though it required quite a bit of waiting on hold at times. The support agents could resolve my issues competently, but I noticed a lot of repetition was involved; I had to reiterate my problems multiple times before they understood the specific context. While they were polite and patient, the overall communication could feel a bit sluggish. One major area where I felt the service was lacking was in proactive communication. I would have preferred if the team informed me about common issues, upcoming automatic updates, or changes to the calling tools before I faced any disruptions. Instead, I often had to contact support first to figure out why something stopped working or changed unexpectedly. This made the experience less smooth than it could have been. The sign-up and invoicing processes worked fine with clear instructions, so no complaints there. Overall, the support was capable but could improve by cutting down repetitive explanations and by providing advance notifications to users about major updates or changes.