Support was generally helpful but I did wait longer than expected sometimes
Support from WFHI was mostly positive, and the team was helpful in answering most questions I had. However, I noticed that sometimes I had to repeat details when explaining my issues more than once, which can be a bit frustrating especially during busy days. There were occasions where waiting on the phone line felt longer than I thought it should be, which interrupted my workflow. On the other hand, when I did get through, explanations were clear and telephonic support staff were patient and attentive, which I appreciated. It wasn’t always consistent, though, and that’s something I think could be improved—especially in reducing wait times. I understand that with automated updates and broad software features, it might take some extra time to get the hang of everything, but with smoother support interactions, I think the overall experience would be better. So in summary, supportive but with room for speeding up response times to avoid unnecessary delays.