Support was generally helpful but finding invoice details was tricky

Support was generally helpful but finding invoice details was tricky

While using the telephonic support felt generally helpful, I found it somewhat challenging to locate specific invoice details when I needed clarification. The support team was patient and responded promptly, which I appreciated, but the navigation through the payment portal to find exact invoice breakdowns was not intuitive. This caused me some frustration as I wanted quick answers without going through multiple menus. On the positive side, the overall communication quality was good, and the issues were eventually resolved. However, I believe improving the clarity and accessibility of invoicing information would make the support experience much smoother for users overall.