Support was generally helpful, but felt a bit slow overall
The support and communication from WFHI’s team was a bit of a mixed bag during my time using their software. On the positive side, when I reached out for telephonic help, the people I spoke to were polite and clearly knowledgeable about the product. They answered my questions and tried to be as helpful as possible. However, the responsiveness was not always as prompt as I would have liked. Sometimes I had to wait longer than expected to get through, which was frustrating when I needed assistance quickly to keep my workflow smooth. The training content was accessible, but that didn’t completely replace the need to talk to a support person when I hit snags with the database feature. Overall, the whole experience felt somewhat sluggish and could be improved in terms of speed, but I can say the support was definitely courteous. I just wish the process was less drawn out when you’re depending on quick answers.