Support was generally helpful but could’ve done with a clearer FAQ section
Looking back, my experience with the telephonic support was mostly positive. When I faced issues integrating the dialer with my existing calling schedule, the support team was patient and walked me through several troubleshooting steps. However, it took me longer than expected to find some of the documentation I needed because the FAQ section was somewhat limited and didn’t cover certain common scenarios. While the priority assistance helped speed up my queries eventually, having a more comprehensive knowledge base would have made onboarding smoother. It was also a bit of a challenge to navigate the sign-up and payment invoices initially, as some details weren’t immediately intuitive. Overall, the communication was solid and the support proactive, but the missing detailed self-service resources did leave me wishing for a clearer guide at the start to avoid back-and-forth calls.