Support was generally helpful but could improve on navigation
The support system was quite helpful whenever I reached out, especially with telephonic assistance which clarified questions about the dialer configuration and database updates. I found it easy to get a response and they were patient in explaining things I didn't understand initially. However, finding the right support resource within the software or through online guides was sometimes a challenge, as the documentation was not always straightforward to navigate. On the sign-up and payment side, everything was clearly laid out and the invoicing process was transparent, which minimized any billing confusion. The automatic updates to the software helped keep features running smoothly, though occasionally changes arrived without much prior notice, which required me to call support for clarification. In summary, while support quality was good and telephonic help reliable, the effort needed to locate the correct help resources could be lessened for a better overall experience.