Support was generally good with minor waits
From start to finish, the support team was helpful and the communication was clear. When I reached out for help setting up my dialer and database features, I found them willing to assist thoroughly. However, the occasional repeated information during calls was a slight inconvenience, as I had to go over the same points twice. I understand this might be due to different representatives handling my queries, but it could be streamlined. Waiting times on calls were mostly reasonable, though at peak hours it did extend a bit longer than I preferred. Overall, the assistance was effective and polite which kept my frustrations in check. The automatic updates seemed to coincide well with support interventions, enhancing the software's utility. Despite the small reservation concerning repetition, I felt well-supported throughout onboarding and the invoicing process was smooth and straightforward. I’d rate this experience positively though friendly efficiency improvements could elevate it further.