Support was generally good though it felt a bit slow sometimes
Reflecting on my experience, I felt the support was approachable and polite but not always as quick as I might have hoped. There were occasions when waiting for telephonic assistance tested my patience, especially when I was eager to move past the training stage and into full usage. The responses were thoughtful, though, which gave me some confidence that issues would be properly handled. The communication was clearer the more I used the dialer and database features, but initial moments were a bit sluggish. The invoicing and payment procedures were seamlessly handled without unexpected complications, which added a positive aspect to the overall process. So I'd say I found the support reliable in quality but not quite prompt in timing, which tempered my enthusiasm somewhat as time went on.