5 out of 55 of 5Unverified experienceSupport and communication
Support was generally good but could be quicker to start
I appreciated that telephonic support was patient and fairly helpful once I got through, but the process to reach that point was a little drawn out. It took some time before I felt fully supported to begin using the software confidently. On the downside, the onboarding pace made me wish for a faster start to avoid some early confusion. That said, after initial delays, the support quality picked up well and helped me settle in reasonably quickly. What was missing, though, was a smoother way to jump right into effective use without needing quite so many calls and follow-ups early on.